Allow staff to work remotely using the Sangoma Connect Mobile app for iOS and Android devices. Employees can enjoy voice and Sangoma Meet multi-party video collaboration, using their business extension, while keeping their personal device information private.

The intuitive onboarding process sends an auto-generated email to each user upon activation from the PBX with simple instructions for them to download the app with instant log-in. It’s as simple as that!

• Making and receiving calls
• Handling calls
• Contacts
• Favorites
• Sangoma Meet video conferencing and screen sharing built-in

• Making and receiving calls
• Handling calls
• Contacts
• Favorites
• Sangoma Meet video conferencing and screen sharing built-in

 Sangoma’s Contact Center is a complete inbound contact center solution that will keep your customers on the cutting edge with a comprehensive suite of features, including an easy-to-use, web-based interface that makes it simple to add queues and agents. With advanced and customizable features such as call routing, management and reporting, your customers will enjoy a streamlined experience that both improves customer satisfaction and boosts agent productivity. 

Sangoma’s Contact Center solution is the end-to-end communications solution for all your contact center needs. Contact Center can be integrated with both Business Voice and Business Voice+ solutions, so you can easily bring together all your locations with one Unified Communications solution. In addition to increases in productivity, these advanced features will keep you ahead of the competition and industry trends with the most functional, reliable, and flexible tools all in one contact center solution. 

 With the ability to easily visualize call-flow data, making changes to staffing or phone system configuration to better suit business needs is no longer a guessing game. And with end users able to view their entire call history and logs, no longer are administrators tasked with tedious call log searches. 

Switchvox offers a complete suite of Queue Reports that give call center & contact center supervisors and managers the information they need to make sure their goals are being met. 

Completed calls, abandoned calls, log in times, and many more metrics can be measured by hour, day, month, or year.

Switchvox provides real time queue statistics in the Switchboard Queue panel and provides up-to-date statistical data in the administrative reporting suite. 

With the Switchboard Queue panel, it’s easy to see how each group and each member of that group is performing. At a glance, queue metrics, such as how many calls are waiting and for how long, are immediately visible.

Once you find the reports you like, you are able to determine how often and exactly what time you want them delivered. Switchvox will email it to the necessary staff, automatically, on the schedule you set.

TeamHub is Sangoma’s cutting-edge team collaboration software platform designed to unify and streamline modern business workflows. When evaluating online team collaboration tools, TeamHub is a one-stop-shop for all your communication needs and available on both our Business Voice and Business Voice+ solutions. Here’s how you can leverage one of the best collaboration software platforms at your business:

• Instant message and chat individuals or groups, in private or public channels
• Move seamlessly between voice, video, and chatting
• Leverage the built-in softphone client for flexible calling, sending and receiving PSTN calls, and extension-to-extension calling
• Bring together internal and external members in one platform
• Connect more deeply with video meetings, screen sharing, sharing files, and other content
• Integrate a complete toolkit of solutions into one business productivity and team collaboration platform

• Browser based solution
• User Preferences/Configuration and Guest User support
• Channel and Personal Workspace management
• Channel, Direct, and Group Messaging
• Call Functionality built-in
• Settings and Activity History
• Video conferencing integration
• Contact Management (both company and personal)
• File Management (HubDrive, Gdrive, OneDrive, Dropbox)
• Notifications (Desktop and Web)
• Available for both Business Voice and Business Voice+
• Search

  Unified Communications (UC) refers to a phone system that integrates (or “unifies”) multiple communication methods within a business. Your business probably communicates in a number of ways: phone calls, video conferencing, instant messaging, email, SMS, fax – the list goes on and on. Technology is now in the driver’s seat of the business world and the landscape is constantly changing the needs of businesses. With practically endless tools and applications for communication, it can start to get complicated and expensive to collect all you need to meet the various communication needs for your clients and employees. A UC solution brings together all the ways your business communicates and lets them “talk” to each other so they can work together in one unified communications phone system – making your business much more efficient. 

UC offers a competitive advantage to businesses by reducing the number of independent tools, platforms, and solutions they need to communicate. Because Unified Communications integrates and optimizes all the interactions within an organization, team collaboration and productivity are significantly improved, along with the engagement of sales prospects, vendors, and customers. Many businesses are choosing unified communications phone systems over traditional phone systems because it’s a better way to future-proof their investment and keep pace with advances in technology. Here are a few of the main benefits Unified Communications has to offer businesses:

• Improved efficiency
• Reduced costs
• Increased revenue
• Better customer service

 Cloud PBX demand is growing. Virtual PBXs are attractive to smaller businesses but come with a price: Existing cloud PBXs have basic feature sets, run on shared servers with other PBXs and the companies providing them take control of the PBX and your data. What’s more they lock you into specific IP Phone hardware and SIP trunks and are expensive. Moving away to another service is difficult. A recipe for disaster for customers and resellers.Enter 3CX; A cloud-ready PBX, designed to be self hosted in the cloud as a dedicated instance, with your choice of cloud provider, giving customers and resellers full control over their PBX and data. Rather than a scaled-down basic PBX, 3CX offers customers a fully virtualized instance, together with the advanced feature set that 3CX is known for. Now customers can enjoy a Cloud PBX without compromising functionality. 

Switchvox Cloud is a fully-featured Unified Communications (UC) solution designed for SMBs. Now you can take advantage of powerful UC features, including presence, instant messaging, SMS text messaging, conferencing, and mobility with Sangoma Connect Mobile – all for a low monthly rate starting at $19.99 for a limited time.

Scalable to 1,000 seats and perfect for growing companies, Switchvox Cloud is easy to deploy and scale up or down with pre-provisioned phones shipped directly to you. Simply plug into your network, and you’re ready to go. Supported directly by Sangoma, system updates and end user support are managed for you. And you can rest easy knowing your phone system, service, and support are all coming from the same vendor.

 CLOUD SERVICES

Sangoma delivers hosted phone services for contact centers, small businesses, and other organizations looking to the Cloud to manage their business communications.

• Switchvox cloud
• Business Voice & Business Voice+
• SIP Trunking
• Fax over IP

Sangoma’s P370 delivers a sleek desktop presence for the executive user with a large 7.0” 1280×800 color IPS touchscreen display

It includes high definition audio, unprecedented plug-and-play deployment, and advanced built-in applications that include voicemail, call log, contacts, phone status, user presence, parking, and more.

• Large 7.0” 1280×800 color IPS touchscreen display
• 16 lines (software)
• Bluetooth and Wi-Fi Support
• Built-in business applications
• Support for our PM200 attendant console

  The ultimate in the mid-range is the P330 with 12 line keys and 2.4/5GHz Wi-Fi for a wire-free network setup and Bluetooth support. It also supports the PM200 expansion sidecar, a 20-key attendant console for operators. 

Sangoma’s line of P-Series mid-range phones are designed to deliver the features you need for every user type at a competitive price point. All models include high definition audio, unprecedented plug-and-play deployment, and advanced built-in applications that include voicemail, call log, contacts, phone status, user presence, parking, and more.

 Offering even more functionality, the P325 delivers 6-line keys, a paging key for 20 pages of virtual keys. 

 Sangoma’s line of P-Series mid-range phones are designed to deliver the features you need for every user type at a competitive price point. All models include high definition audio, unprecedented plug-and-play deployment, and advanced built-in applications that include voicemail, call log, contacts, phone status, user presence, parking, and more. 

Sangoma’s new value-based IP-Phones offer essential entry-level features without sacrificing on the function and performance typically available with more expensive phones. Customise it for your business by uploading your company logo. 

Enjoy an enterprise-grade call experience with unprecedented plug-and-play deployment, two VoIP lines, a 2.4” rich, full-colour LCD display, and great HD voice quality, that delivers a wonderful user experience at a price that fits any budget.

These phones are also designed to provide flexibility for use with any business phone system and also offer auto-provisioning with all of Sangoma’s UC platforms: Switchvox, FreePBX, PBXact, and Asterisk.

Built-in EHS support for Sangoma H10 and H20 wireless headset compatibility, secure deployments with SRTP/TLS and VLAN support, and optional Gigabit Ethernet further enhance the value of Sangoma’s IP-Phones.

Designed to work with Sangoma’s Switchvox, PBXact, and FreePBX phone systems, the DC201 DECT phone package provides SMBs with high quality, wireless DECT that integrates into your phone system.

The DC201 DECT Base + Handset package supports up to 20 users, giving your staff and colleagues the freedom and efficiency of wireless.

 The Yealink CP960 is an enterprise-grade conference phone for mid-and-large-sized meeting rooms. With speakerphone elements co-engineered with Harman, the CP960 sets new standards for sound quality and immerses conference participants in every discussion. 

• Optimal HD audio, full duplex technology
• Yealink Noise Proof Technology
• 20-foot and 360-degree microphone pickup range
• Two additional CP Wireless Expansion Mic CPW90
• Built-in 3-microphone array
• Based on Android 5.1 operating system
• 5-inch multi-touch screen with 720x1280 resolution
• Yealink Pentagon Meeting Room
• 5-way conference call
• Hybrid UC meeting
• Built-in Wi-Fi/Bluetooth
• Connect to PC via USB Micro-B port