CX V16 enables companies to help customers faster, more effectively and win business.
LONDON, UK, 27 MARCH 2019 – 3CX, developer of next-generation PBX communications systems today announced the launch of 3CX v16. V16 takes corporate communications to a new level by integrating innovative call center and contact center features – enabling companies to be contacted from their website – via chat and voice at no charge.
With v16, customers have more ways to reach out, and 3CX ensures that those who reach out are handled more effectively and efficiently with new call center functions such as skill based routing, web based SLA monitoring and better recording management. Know who is calling and whether they have called in the past with better CRM integration.
Beyond call center and contact center features, 3CX has increased performance and security, as well as improved administration, chat, video conferencing and Office 365 integration. It’s the first communications system to run on a Raspberry Pi.
Customers want more and easier ways to reach out to companies. With 3CX’s new Live Chat & Talk plugin a customer can visit the company’s website and click to chat or click to talk to an agent. It’s easy for the customer, the call is free and the customer can be handled more effectively.
3CX is unique in this ability – not only in its live chat integration but in its ability to allow a chat to be elevated to a voice call. Integrated live chat not only wins customers, it saves agents having to learn and check separate systems as well as eliminating additional administration and monthly recurring costs. 3CX Live Chat & Talk comes as a WordPress plugin for easy installation or can be added to any website via script. It’s set to be a game changer in the PBX market.
But today’s call center requirements have not been forgotten. 3CX completely reworked its call center module:
Team communications will take a step forward too with v16:
Gone is the need for a separate video conferencing subscription: 3CX’s unique integrated WebRTC based web conferencing feature just got even better:
Cut costs, admin and learning curve of running a separate disparate web conferencing system.
And with v16 we make IT admins’ and resellers’ lives easier with:
And to up the ante we have lowered the price by up to 40% for the Standard edition and up to 20% for the PRO and Enterprise editions. More license sizes allow you to buy smaller license sizes upfront which you can upgrade in place at any time without penalty. The free edition is now perpetual and for up to 8 sim calls!
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